1. Introduction
Welcome to ShopNext ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shopnext.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:
- Name and contact data (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (credit card numbers, billing address)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect or receive to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Provide customer support and respond to inquiries
- Send promotional communications (with your consent)
- Improve our website and services
- Personalize your shopping experience
- Detect and prevent fraud
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, shipping, and marketing.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.
- Legal Requirements: We may disclose your information where required by law or to protect our rights.
- With Your Consent: We may share your information for any other purpose with your consent.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. Cookies are small data files placed on your device when you visit a website. We use the following types of cookies:
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors interact with our Site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our Site.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and firewalls
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Opt out of marketing communications
- Data Portability: Request a copy of your data in a structured format
- Withdraw Consent: Withdraw your consent at any time
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
10. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
Get in Touch
If you have questions or comments about this Privacy Policy, please contact us:
Email: privacy@shopnext.com
Phone: 1-800-SHOP-NEXT
Address: 123 Main Street, Toronto, ON M5V 2T6, Canada
Hours: Mon-Fri: 9AM-9PM EST
Last Updated: January 1, 2026
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future.